FAQs
Find quick, clear answers to the most common questions about our hair dyes, shipping, payments, and support. Whether you’re coloring for the first time or refreshing your signature shade, this FAQ page helps you shop confidently and achieve the best results every time.
Product & Hair Dye Basics
The longevity of the color depends on your hair type and the dye formula.
Permanent dyes: typically last 4–8 weeks before noticeable fading.
Semi-permanent dyes: last 1–3 weeks, gradually fading with each wash.
Using sulfate-free shampoo and reducing heat styling can help extend the vibrancy.
Our dyes are formulated to be as gentle as possible. While any color process can cause slight dryness, our products are designed to minimize damage and help keep your hair soft and smooth. Proper aftercare—such as using conditioners and hair masks—further protects your hair.
Yes, but results depend on the shade:
Natural tones (brown, red, burgundy) show visible results on dark hair.
Bold/spicy tones (purple, blue, pink) will appear subtle without bleaching.
For bright or vibrant colors, pre-lightening is recommended for best results.
Our formulas are gentle, but everyone's skin is different.
We strongly recommend performing a 24-hour patch test before full application, especially if you have sensitive skin, allergies, or a history of reactions.
Consider your natural hair color, skin tone, and the look you want to achieve.
For a natural upgrade, choose a shade close to your current color.
For a bold transformation, select a vibrant tone (may require bleaching).
You can also refer to product photos, shade charts, or contact us for personalized suggestions.
Most applications take 20–40 minutes, depending on the product and desired intensity. Each dye includes detailed instructions—be sure to follow them closely for the most accurate results.
To keep your color vibrant and long-lasting:
Use sulfate-free shampoo
Wash your hair with cool water
Reduce heat styling
Apply conditioner or hair masks regularly
These steps help prevent fading and maintain hair softness and shine.
Usage & Application
Yes. A patch test is strongly recommended 24 hours before dyeing.
Apply a small amount of dye behind your ear or on your inner arm and wait.
This helps ensure you don’t have any sensitivity or allergic reaction.
Yes, you can mix colors from the same product line to create personalized shades.
Mixing works best when the formulas are similar (e.g., two semi-permanent dyes).
Avoid mixing different brands or types of dye.
Yes, but the results may vary.
Chemically treated hair (bleached, permed, relaxed) tends to absorb color faster.
We recommend doing a strand test first to check color intensity and safety.
Too dark: wash your hair with a clarifying shampoo to fade the pigment.
Too light: apply another layer of dye or choose a deeper shade.
Always wait for hair to dry before re-applying to check the true color.
If using semi-permanent dye, you can recolor anytime.
For permanent dyes, wait at least 2 weeks to avoid over-processing and dryness.
Shipping & Delivery
Yes, we offer worldwide shipping.
Your available shipping options will be shown at checkout.
Typical delivery timeframes:
US / CA: 5–10 business days
Shipping time may vary during holidays or peak seasons
You will receive a tracking number by email once your order is shipped.
Click the tracking link to view real-time updates on your package.
Tracking systems sometimes take 24–48 hours to update.
If there’s no change after 2–3 days, contact our support team and we’ll assist.
Delays may occur due to customs, weather, or high shipping volume.
If your package is significantly delayed, reach out to us and we’ll contact the carrier or arrange a solution.
Order & Payment
We accept major payment methods including:
Credit/Debit Cards
PayPal
Secure checkout options provided at payment page
Orders can only be changed or canceled within a short time frame before shipping.
If you need adjustments, contact us as soon as possible.
Once shipped, changes are no longer possible.
Common reasons include:
Incorrect billing details
Insufficient funds
Bank security blocks
Try another payment method or contact your bank for verification.
Enter your discount code in the promo/code box during checkout.
Make sure the code hasn’t expired and meets the minimum purchase requirements.
Returns, Refunds & Issues
Unopened products may be eligible for returns within the allowed timeframe.
Due to hygiene and safety, opened hair dye products cannot be returned.
Please check our Refund Policy for full details.
For health and hygiene reasons, we cannot accept returns on opened or used hair dye products.
Please contact us within 48 hours with photos of the issue.
We will arrange a replacement or another suitable solution.
If you receive an incorrect product, contact us immediately with your order details.
We’ll send the correct item or assist with a replacement.
Refunds are processed once we confirm the returned item is received and inspected.
Depending on your payment method, it may take 3–7 business days for the amount to appear in your account.
Customer Support
You can reach us through the Contact Us page or by emailing our support team.
We’re here to help with orders, color advice, or product questions.
Our team typically responds within 24 hours on business days.
During peak seasons, response times may be slightly longer.
Yes! If you need help choosing a shade, contact us with a photo of your current hair color (optional) and the result you want.
We’ll guide you to the best match.